Service Design Practices for Healthcare Innovation: Paradigms, Principles, Prospects

By Mario A. Pfannstiel, Nataliia Brehmer, Christoph Rasche This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience. Product Details Publisher ‏ : ‎ Springer; 1st ed. 2022 edition (January 20, 2022) Language ‏ : ‎ English Hardcover ‏ : ‎ 567 pages ISBN-10 ‏ : ‎ 3030872726 ISBN-13 ‏ : ‎ 978-3030872724 ISBN-13 ‏ : ‎ 9783030872724 eText ISBN: 9783030872731