Quality in Healthcare: A Lean Six Sigma Project Approach

by Corinne M. Karuppan, Nancy E. Dunlap, Robert Cavagnol Quality in Healthcare: A Lean Six Sigma Project Approach delivers essential insights into quality management and performance improvement, focusing on the application of Lean Six Sigma methodologies in healthcare environments. Structured around the Define, Measure, Analyze, Improve, Control (DMAIC) framework, the text employs a continuous case study to develop an A3 report, apply all tools and techniques in a fully integrated project format, and encourage students to engage with the material practically. It also offers valuable guidance for obtaining Lean Six Sigma certification. This textbook integrates real-world examples, lively scenarios, FAQs, hands-on learning activities, and practice problems that underscore key quality improvement techniques, patient safety, and ethical considerations. It also equips students with the necessary measurement, problem-solving, and decision-making skills to steer quality improvement projects effectively. Quality in Healthcare promotes a Lean Six Sigma mindset tailored specifically for the healthcare sector, preparing future leaders to drive meaningful change. Key Features: Emphasizes data visualization through graphs and dashboards, complemented by data files for statistical analysisIllustrates human dynamics and organizational challenges in completing improvement projectsDemonstrates tool application in vivid scenarios and provides a summary toolkit for easy referenceFeatures video interviews with healthcare professionals providing students with valuable career insights and practical knowledgeIncludes access to advanced chapters containing information critical to those seeking a Lean Six Sigma certificationStudents have access to Excel video tutorials demonstrating the use of tools mentioned in the textQualified instructors have access to expanded Instructor Resources featuring chapter PowerPoints, a Test Bank, a Sample Syllabus, Excel data files and solutions for end-of-chapter problems, templates, an Instructor Manual and additional resources to supplement students' dynamic learning and interaction with the text