Managing Challenging Patients and Families in Health Care Settings

by Eileen Raynor (ed.) This unique and engaging title provides a framework for dealing with challenging patient and family situations. This book addresses a variety of situations that clinicians may see on a routine basis and provides options for managing them effectively. By utilizing evidence from current psychology and sciences, this collection provides de-escalation options for clinicians to use in their patient visits. This information fills a gap related to professionalism and communication skills and therefore can improve patient satisfaction and patient care outcomes. Managing Challenging Patients and Families in Healthcare Settings includes supplemental video clips to walk readers through exercises and scenarios that may take place in the doctor’s office. Such scenarios include children in foster care, separated parents’ disagreement, guardianship with no legal right for consent, and language barriers. Captivatingly written with an “insider’s tone,” the book will be valuable to medical providers with patient-facing jobs in clinical settings.